Frequently Asked Questions

1. I am hesitant to use my credit card online. Is your website secure?

You can be assured that all Academy Medical transactions online are 100% secure. Once ordering, you’ll notice a lock at the bottom of your browser, signifying a secure form.

2. If I register online, when will I receive my confirmation?

Online registrations will receive an automatic email confirmation after registering.  The confirmation email will also contain instructions on how the course works and how to access features of the webinar.  We strongly suggest reading in its entirety.

3. How do I download the downloadable manuals that can be purchased on your website?

Downloadable manuals are provided in a .zip file. After completing the purchase, there will be a "Download" button provided on the Order Receipt page, below your billing information.  Clicking on that will prompt you to save the zip file to your computer.  Additionally, you will recieve TWO emails after your purchase.  One will contain a link to download the Manual.  The other will be a summary/receipt of your order and will ALSO contain the download link.

4. When will I receive my CEU's for the course?

1. On Demand/Home Study – The online courses offer the certificate automatically upon successfully completing the course(s).
2. Webinars – Participants who successfully complete all six post-tests can automatically print their certificates of completion after completing the final test. For participants who successfully complete fewer than all six courses, the certificates will be emailed the week following the closure of the course (Webinars are active for two weeks after the final presentation. Afterwards, they are closed.)

5. What is your cancellation policy?

1. On Demand/Home Study and Webinars – If within 15 days after enrolling in the Course you are not completely satisfied, we will issue you a complete refund. No refund will be issued after 15 days from the enrollment date. In addition, no continuing education credits (CEs) will be awarded for courses that have been refunded. To obtain a refund please contact us.

6. Manual Refund Policy

1. Printed (Text) and CD Manuals - If, within 30 days of the date of purchase, you are not completely satisfied, we will issue you a full refund of the purchase price. The manual must be returned in resale condition, and the refund will be transacted upon return of all materials. Any CD sold with the manual must be in its original packaging, unopened, to qualify for a refund. To obtain a refund please contact us.
2. Downloadable CDs – Downloadable manuals (files that are purchased and downloaded via the web) are non-refundable due to the fact the information is released at the time it is downloaded and cannot be recovered. Prior to proceeding with the download option to purchase, the buyer confirms they understand the purchase is final and nonrefundable by selecting the OK button. Once the download process has been completed all purchases are final.

7. If we register several staff from different locations, can we still take advantage of group discounts?

Yes you may. Even if you are registering for different course titles, we will honor the discounted tuition rates if participants are enrolled at the same time.

8. Do I have to wait for a company/hospital check before registering?

No, pre-register as soon as you know you are attending.  Payment can be mailed later (as long as it is received prior to the last presentation).

9. Can I sign up the day of the program?

1. Webinars – Yes.  You can sign up on the day of the program.  However, due to the high volume of calls and registrations on those dates, we cannot guarantee you will receive a live link for that day’s presentation.  We do guarantee you will have access to the recorded version of the presentation, usually within 2 hours of the conclusion of the live presentation, and this live link will be emailed to you for the remaining live webinars in that series.

10. Can I register for a Webinar after the series begins?

Yes, you can register at any time up to the closure date of the program (two weeks after the sixth live presentation). Obviously, you will have to listen to the recorded version of any presentations you missed, and you will have to complete as many of the courses as you wish to receive credit for prior to the closure date.

11. How long do I have to complete the course?

1. On Demand/Home Study – 9 CE On Demand/Home Study must be completed within 60 days from the day you register.  Short courses (3 CEs or less) must be completed within 14 days.
2. Webinars – All Webinars remain open for eight (8) weeks from the beginning of the course. They will close two weeks after the sixth and final presentation to give participants a chance to complete any presentations they missed. After that, the Webinar is closed to make room for new Webinars. Certificates of completion will be provided for all successfully completed courses at the time of closure.

12. Can I prepay for additional associates/employees?

Yes. We ask that you do so by calling our office toll-free at 866-414-3500. We will take the payment information and provide you with a Promotional Code to allow registrations with no further charges.

13. I don’t use a credit card. How can I register?

Call our office toll-free at 866-414-3500 to make arrangements.

14. Can I view a live or recorded Webinar using a Mac computer?

Yes, you can view a Webinar using either a PC or a Mac. However, it is recommended that you use Firefox instead of Safari for your internet browser.

15. How do I download the best version of Windows Media Player?

We have discovered some issues when users attempt to use newer versions of Windows Media Player.  If you are having issues, we recommend using at least Windows Media Player 9.  Here is the link: http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx.  Also note that any users running a version of Windows prior to Windows XP/Vista/Windows 7 (Windows 2000, 98, 95, Millenium, etc.) must use version 9 as versions after Windows Media Player 9 are not supported by operating systems prior to XP.

16. Why do I have a choice of Audio options?

We are pleased to announce a new feature offered with our live webinars. In the past, the audio portion of the live presentations was broadcast over a phone line. We can now offer you the option of listening to the live presentation over your computer speakers OR a phone line. After you log onto the live webinar a control panel appears on your screen. A pink text box will be located next to the control panel directing you to select an audio option. If you select the phone option the phone number and access code appear on the control panel - these numbers will change weekly. If you prefer to listen to the audio over your computer speakers - select the "mic and speakers" option and you will hear the broadcast over your computer speakers. If you listen to the recorded version it will be available a few hours after the live presentation concludes and the audio portion is only broadcast over your computer speakers.

17. I understand Spam Blockers may interfere with my communications with Academy Medical Systems. What can I do?

Problems joining our Mailing List? Are you not getting Confirmation E-mails? All our mailings come from e-mail addresses: info@academymedical.com, admin@academymedical.com and website@academymedical.com.

Bulk mailings like our mailing list and other singular correspondences are sometimes identified as Spam by many E-mail programs. The below helpful advice from Symantec may solve your problem:

Spam Blockers
Check our list below if you do not already know how to remedy the issue with spam, bulk or junk mail folders.

ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure info@academymedical.com, admin@academymedical.com and website@academymedical.com are on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed new email software or a new program to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our general suggestions below to get started.

Checking for Lost Mail
AOL Users: Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:
1. Click Mail in the toolbar at the top of your AOL window.
2. Select "Block Unwanted Mail."
3. Click "Custom Sender List."
4. Select Allow only the senders and domains listed below
5. Enter these domains: info@academymedical.com, admin@academymedical.com and website@academymedical.com.
6. Click Save

Hotmail Users: Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
1. Click "Mail," then "Options" (next to the Help link)
2. Click "Junk email Protection"
3. Click "Custom Sender List"
4. Click "Safe List"
5. Enter this domain: info@academymedical.com, admin@academymedical.com and website@academymedical.com.
6. Click "Add"

Yahoo Users: Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users: Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:
1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2. Select Safe Senders, then Add.
3. Type info@academymedical.com, admin@academymedical.com and website@academymedical.com. and click OK.
4. Type and click OK.
5. Click OK.

Optical FIREWALL Configuration (generally for IT/IS department specialists)
The IP address for recorded webinars is 216.34.216.84

18. I have other questions. How can I get answers?

Either call us toll-free at 866-414-3500, or email us via the form on our contact page.