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Frequently Asked Questions |
I am hesitant to use my credit card online. Is your website secure?
You can be assured that all Academy Medical transactions online are 100% secure. Once ordering, you’ll
notice a lock at the bottom of your browser, signifying a secure form.
If I register online, when will I receive my confirmation?
Online registrations will receive an automatic email confirmation
after registering. The confirmation email will also contain instructions on
how the course works and how to access features of the webinar. We strongly
suggest reading in its entirety.
How do I download the downloadable manuals that can be purchased on your website?
Downloadable manuals are provided in a .zip file. After completing
the purchase, there will be a "Download" button provided on the Order
Receipt page, below your billing information. Clicking on that will prompt
you to save the zip file to your computer. Additionally, you will recieve
TWO emails after your purchase. One will contain a link to download the
Manual. The other will be a summary/receipt of your order and will ALSO
contain the download link.
When will I receive my CEU's for the course?
- On Demand/Home Study – The online courses offer the
certificate automatically upon successfully completing the course(s).
- Webinars – Participants
who successfully complete all six post-tests can
automatically print their certificates of
completion after completing the final test. For
participants who successfully complete fewer
than all six courses, the certificates will be
emailed the week following the closure of the
course (Webinars are active for two weeks after
the final presentation. Afterwards, they are
closed.)
What is your cancellation policy?
- On Demand/Home Study and Webinars
– If within 15 days after enrolling in the
Course you are not completely satisfied, we will
issue you a complete refund. No refund will be
issued after 15 days from the enrollment date.
In addition, no continuing education credits (CEs)
will be awarded for courses that have been
refunded. To obtain a refund please
contact us.
Manual Refund Policy
- Printed (Text) and CD Manuals - If, within 30 days of the
date of purchase, you are not completely satisfied, we will issue you a
full refund of the purchase price. The manual must be returned in resale
condition, and the refund will be transacted upon return of all
materials. Any CD sold with the manual must be in its original
packaging, unopened, to qualify for a refund. To obtain a refund please
contact us.
- Downloadable CDs – Downloadable manuals (files that are
purchased and downloaded via the web) are non-refundable due to the fact
the information is released at the time it is downloaded and cannot be
recovered. Prior to proceeding with the download option to purchase, the
buyer confirms they understand the purchase is final and nonrefundable
by selecting the OK button. Once the download process has been completed
all purchases are final.
If we register several staff from different locations, can we still take advantage of group discounts?
Yes you may. Even if you are
registering for different course titles, we will honor
the discounted tuition rates if participants are
enrolled at the same time.
Do I have to wait for a company/hospital check before
registering?
No, pre-register as soon as you know you are attending. Payment can
be mailed later (as long as it is received prior to the last presentation).
Can I sign up the day of the program?
- Webinars – Yes. You can sign up on the day of the program.
However, due to the high volume of calls and registrations on those
dates, we cannot guarantee you will receive a live link for that day’s
presentation. We do guarantee you will have access to the recorded
version of the presentation, usually within 2 hours of the conclusion of
the live presentation, and this live link will be emailed to you for the
remaining live webinars in that series.
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Can I register for a Webinar after the series begins?
Yes, you can register at any time up to the closure date of
the program (two weeks after the sixth live presentation).
Obviously, you will have to listen to the recorded version
of any presentations you missed, and you will have to
complete as many of the courses as you wish to receive
credit for prior to the closure date.
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How long do I have to complete the course?
- On Demand/Home Study –
9 CE On Demand/Home Study
must be completed within 60
days from the day you
register. Short courses (3
CEs or less) must be
completed within 14 days.
- Webinars – All Webinars
remain open for eight (8) weeks from the
beginning of the course. They will close two weeks
after the sixth and final presentation to give
participants a chance to complete any
presentations they missed. After that, the
Webinar is closed to make room for new Webinars.
Certificates of completion will be provided for
all successfully completed courses at the time
of closure.
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Can I prepay for additional associates/employees?
Yes. We ask that you do so by calling our office toll-free
at 866-414-3500. We will take the payment information and
provide you with a Promotional Code to allow registrations
with no further charges.
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I don’t use a credit card. How can I register?
Call our office toll-free at
866-414-3500 to make
arrangements.
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Can I view a live or recorded Webinar using a Mac computer?
Yes, you can view a Webinar using either a PC or a Mac. However, it is recommended that you use Firefox instead of Safari
for your internet browser.
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How do I download the best version of Windows Media Player?
We have discovered some issues when users attempt to use
newer versions of Windows Media Player. If you are
having issues, we recommend using at least Windows Media Player 9.
Here is the link:
http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx.
Also note that any users running a version of Windows prior
to Windows XP/Vista/Windows 7 (Windows 2000, 98, 95, Millenium, etc.) must
use version 9 as versions after Windows Media Player 9 are
not supported by operating systems prior to XP.
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Why do I have a choice of Audio options?
We are pleased to announce a new feature offered with our
live webinars. In the past, the audio portion of the live
presentations was broadcast over a phone line. We can now
offer you the option of listening to the live presentation
over your computer speakers OR a phone line. After you log onto the live webinar a control panel
appears on your screen. A pink text box will be located next
to the control panel directing you to select an audio
option. If you select the phone option the phone number and
access code appear on the control panel - these numbers will
change weekly. If you prefer to listen to the audio over
your computer speakers - select the "mic and speakers"
option and you will hear the broadcast over your computer
speakers. If you listen to the recorded version it will be
available a few hours after the live presentation concludes
and the audio portion is only broadcast over your computer
speakers.
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I understand Spam Blockers may interfere with my communications with Academy Medical Systems. What can I do?
Problems joining our
Mailing List? Are you not getting Confirmation E-mails? All
our mailings come from e-mail addresses:
info@academymedical.com,
admin@academymedical.com and
website@academymedical.com.Bulk mailings like our mailing list and other singular correspondences are sometimes identified
as Spam by many E-mail programs. The below helpful advice
from Symantec may solve your problem:
Spam Blockers Check our list below if you do not already know how to
remedy the issue with spam, bulk or junk mail folders.
ISPs Some email providers filter messages based on content,
subject line, or the sender's address and may put your email
into the a bulk or junk mail folder. Please make sure
info@academymedical.com,
admin@academymedical.com and website@academymedical.com are on your "approved sender" list or "whitelist"
and/or in your "address book." Occasionally an ISP will
institute mail controls that block your email completely
without your knowledge. We often do not even receive notice
of such a block. The only solution to this problem is for
you to be aware what triggers your ISPs blockage and make
sure they understand you want to receive our email.
Spam Blockers/Filters and Email Software If you have recently installed new email software or a new
program to help defeat spam, make sure you check the settings.
The "defaults" are often much more restrictive than you
might wish. Please see our general suggestions below to get
started.
Checking for Lost Mail
AOL Users: Please check your "Spam" folder. If you find our
email there, select the confirmation message and click "This
is Not Spam." This will help future messages to get through.
To avoid accidentally filtering our future messages: 1. Click
Mail in the toolbar at the top of your AOL window. 2. Select "Block Unwanted Mail." 3. Click "Custom Sender List." 4. Select Allow
only the senders and domains listed below 5. Enter these domains: info@academymedical.com,
admin@academymedical.com and website@academymedical.com. 6. Click Save
Hotmail Users: Please check your "Junk email" folder. If you
find our email there, select the confirmation message and
click "Not Junk." This will help future messages to get
through. To avoid accidentally filtering our future
messages: 1. Click "Mail," then "Options" (next to the Help link) 2. Click "Junk email Protection" 3. Click "Custom Sender List" 4. Click "Safe List" 5. Enter this domain: info@academymedical.com, admin@academymedical.com and website@academymedical.com. 6. Click "Add"
Yahoo Users: Please check your "Bulk Mail" folder. If you
find our email there, select the confirmation message and
click "Not Spam." This will help future messages to get
through.
Gmail Users: Please check your "Spam" folder. If you find
our email there, select the confirmation message and click
"Not Spam." This will help future messages to get through.
Outlook 2003 Users:
1. Select Actions from the top menu bar,
then select Junk email followed by Junk email Options. 2. Select Safe Senders, then Add. 3. Type info@academymedical.com,
admin@academymedical.com and website@academymedical.com. and
click OK. 4. Type and click OK. 5. Click OK.
Optical FIREWALL Configuration (generally for IT/IS
department specialists) The IP address for recorded webinars is
216.34.216.84
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I have other questions. How can I get answers?
Either call us toll-free at 866-414-3500, or email us via the form on our
contact page.
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