You can be assured that all Academy
Medical transactions online are 100% secure. Once
ordering, youll notice a lock at the bottom of your
browser, signifying a secure form.
2. If I register online, when
will I receive my confirmation?
We will acknowledge all registrations
the same day they are submitted. You will receive a
faxed or emailed a confirmation to the contact that you
provide to us.
3. When will I receive my CEU's for the course?
a.
Home Study Courses The
online courses offer the certificate
automatically upon successfully completing the
course(s). For Home Study courses that
participants mail in their completed tests, the
certificates will be mailed out within 2
business days from receipt.
b.
Webinars Participants
who successfully complete all six post-tests can
automatically print their certificates of
completion after completing the final test. For
participants who successfully complete fewer
than all six courses, the certificates will be
emailed the week following the closure of the
course (Webinars are active for one week after
the final presentation. Afterwards, they are
closed.)
4. What is your cancellation policy?
a.
Seminars Registered
participants will receive a full tuition refund
if cancellation is received at least 10 business
days prior to the program date. Thereafter you
may transfer to a different location, send an
associate in your place, or receive a credit
coupon to attend any future workshop or for any
Home Study course or Webinar. You will not lose
your money. We want you to take advantage of our
educational opportunities. Please note that a
$20 cancellation fee will be applied for
enrollments that are not rescheduled. Also,
redemption for another type of product (Home
Study, Webinar, etc.) will be considered of
equal value and no cash refunds will be paid.
b.
Home Study and Webinars
If within 15 days after enrolling in the
Course you are not completely satisfied, we will
issue you a complete refund. No refund will be
issued after 15 days from the enrollment date.
In addition, no continuing education credits (CEs)
will be awarded for courses that have been
refunded. To obtain a refund please
contact us.
5. If we register several staff
at different locations, can we still take advantage of group
discounts?
Yes you may. Even if you are
registering for different workshop titles, we will honor
the discounted tuition rates if participants are
enrolled at the same time.
6. Can I register by phone now
and pay later?
a.
Seminars Yes you may.
Tuition is due prior to the workshop date.
b.
Webinars Please call
to make arrangements. Toll-free 866-414-3500.
7. Do I have to wait for a company/hospital check before registering?
No, pre-register as soon as you know
you are attending. Payment can be mailed later (as long
as it is received prior to the workshop date.)
8. Can I sign up the day of the program?
a.
Seminars Yes, however
a walk-in rate will apply.
b.
Webinars Yes. You can
sign up on the day of the program. However, due
to the high volume of calls and registrations on
those dates, we can not guarantee you a live
link for that day's presentation. We do
guarantee you will have access to the recorded
version of the presentation within 2 hours of
its conclusion and the live link be emailed to
you for the remaining live webinars in that
series.
9. Can I register
for a Webinar after the series begins?
Yes, you can register at any time up to the closure date of
the program (one week after the sixth live presentation).
Obviously, you will have to listen to the recorded version
of any presentations you missed, and you will have to
complete as many of the courses as you wish to receive
credit for prior to the closure date.
10. How long do I have to complete the course?
a.
Home Study The Audio
CD and Manual Home Study courses must be
completed within one year of the date on the
test forms. Online Home Study courses must be
completed within 60 days of registration.
b.
Webinars All Webinars
remain open for eight (8) weeks from the
beginning of the course. The will close one week
after the sixth and final presentation to give
participants a chance to complete any
presentations they missed. After that, the
Webinar is closed to make room for new Webinars.
Certificates of completion will be provided for
all successfully completed courses at the time
of closure.
11. Can I prepay for additional associates/employees?
Yes. We ask that you do so by calling our office toll-free
at 866-414-3500. We will take the payment information and
provide you with a Promotional Code to allow registrations
with no further charges.
12. I dont use a credit card. How can I register?
Please call our office toll-free at 866-414-3500 to make
arrangements.
13. Can I view a live or recorded Webinar using a Mac computer?
Yes, you can view a Webinar using either a PC or a Mac. However, it is recommended that you use Firefox instead of Safari
for your internet browser.
14. How do I download the best version of Windows Media Player?
We have discovered some issues when users attempt to use
newer versions of Windows Media Player. If you are
having issues, we recommend using Windows Media Player 9.
Here is the link:
http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx.
Also note that any users running a version of Windows prior
to Windows XP (Windows 2000, 98, 95, Millenium, etc.) must
use version 9 as versions after Windows Media Player 9 are
not supported by operating systems before XP.
15. Why do I have a choice of Audio options?
We are pleased to announce a new feature offered with our
live webinars. In the past, the audio portion of the live
presentations was broadcast over a phone line. Beginning in
2008 we can now offer you the option of listening to the
live presentation over your computer speakers OR a phone
line. After you log onto the live webinar a control panel
appears on your screen. A pink text box will be located next
to the control panel directing you to select an audio
option. If you select the phone option the phone number and
access code appear on the control panel - these numbers will
change weekly. If you prefer to listen to the audio over
your computer speakers - select the "mic and speakers"
option and you will hear the broadcast over your computer
speakers. If you listen to the recorded version it will be
available a few hours after the live presentation concludes
and the audio portion is only broadcast over your computer
speakers.
16. I understand Spam Blockers may interfere with my communications with Academy Medical Systems. What can I do?
Problems joining our
Mailing List? Are you not getting Confirmation E-mails? All
our mailings come from e-mail addresses:
info@academymedical.com,
admin@academymedical.com and website@academymedical.com.
Bulk mailings like our mailing list and other singular correspondences are sometimes identified
as Spam by many E-mail programs. The below helpful advice
from Symantec may solve your problem: Spam Blockers
Check our list below if you do not already know how to
remedy the issue with spam, bulk or junk mail folders. ISPs
Some email providers filter messages based on content,
subject line, or the sender's address and may put your email
into the a bulk or junk mail folder. Please make sure
info@academymedical.com,
admin@academymedical.com and website@academymedical.com are on your "approved sender" list or "whitelist"
and/or in your "address book." Occasionally an ISP will
institute mail controls that block your email completely
without your knowledge. We often do not even receive notice
of such a block. The only solution to this problem is for
you to be aware what triggers your ISPs blockage and make
sure they understand you want to receive our email. Spam Blockers/Filters and Email Software
If you have recently installed new email software or a new
program to help defeat spam, make sure you check the settings.
The "defaults" are often much more restrictive than you
might wish. Please see our general suggestions below to get
started. Checking for Lost Mail AOL Users: Please check your "Spam" folder. If you find our
email there, select the confirmation message and click "This
is Not Spam." This will help future messages to get through.
To avoid accidentally filtering our future messages:
1. Click
Mail in the toolbar at the top of your AOL window.
2. Select "Block Unwanted Mail."
3. Click "Custom Sender List."
4. Select Allow
only the senders and domains listed below
5. Enter these domains: info@academymedical.com,
admin@academymedical.com and website@academymedical.com.
6. Click Save Hotmail Users: Please check your "Junk email" folder. If you
find our email there, select the confirmation message and
click "Not Junk." This will help future messages to get
through. To avoid accidentally filtering our future
messages:
1. Click "Mail," then "Options" (next to the Help link)
2. Click "Junk email Protection"
3. Click "Custom Sender List"
4. Click "Safe List"
5. Enter this domain: info@academymedical.com, admin@academymedical.com and website@academymedical.com.
6. Click "Add" Yahoo Users: Please check your "Bulk Mail" folder. If you
find our email there, select the confirmation message and
click "Not Spam." This will help future messages to get
through. Gmail Users: Please check your "Spam" folder. If you find
our email there, select the confirmation message and click
"Not Spam." This will help future messages to get through. Outlook 2003 Users: 1. Select Actions from the top menu bar,
then select Junk email followed by Junk email Options.
2. Select Safe Senders, then Add. 3. Type info@academymedical.com,
admin@academymedical.com and website@academymedical.com. and
click OK.
4. Type and click OK.
5. Click OK.
16a.
Optical FIREWALL Configuration (generally for IT/IS
department specialists)
If you are still experiencing difficulties, please reference the material
below for additional setting options.
http://www.citrixonline.com/iprange
17. I have other questions. How can I get answers?
Either call us toll-free at 866-414-3500, or
email us.
