The Essential Survival Manual for Healthcare Managers
By Dr. Connie Sitterly, CMC
With (the) rising compliance, competition, costs and employee/patient
expectations, developing and sustaining a best-managed practice is
increasingly challenging for health care managers, whether they are the
CEO, the medical director or office manager of a practice, a partner in
a physician group, a hospital department head or executive of a
pharmaceutical organization. Todays managers are challenged to deliver
the highest quality patient care while balancing compliance requirements
and improving employee satisfaction along with a growing list of other
responsibilities. This book has been designed to provide the tools to
expand technical, interpersonal, conceptual and leadership skills.
Dr Sitterly is an international trainer, speaker, certified management
consultant, and executive coach for physicians, administrators and
directors. She has trained thousands of participants in five countries.
To contact Dr. Sitterly regarding her consultant services or training
programs please visit her website at:
www.sittcom.com. Just released 2007
1st Edition
Table of Contents:
1.
What it Takes: Skills, Abilities and Expectations
2.
Hiring, Interviewing and Orientation
3.
Motivating, Inspiring and Influencing
4.
Coaching Performance Improvement
5.
Counseling and Disciplining
6.
Resolving Conflicts
7.
Negotiating and Influencing
8.
Making Decisions and Solving Problems
9.
Delegating
10.
Planning and Goal Setting
11.
Turning a Group Into a Team
12.
Mentoring
13.
Delivering Effective Presentations
14.
Managing Time and Priorities
15.
Transitioning
16.
Communicating
17.
Challenging Employees
18.
Managing Stress
19.
Harassment, Romance and Faith in the Workplace
20.
Safety First: Employee Safety, Emergency Plans and
Workplace
Violence
